Returns, Refunds and Warranties
AUTHORISATION
If you wish to return any items you have purchased from our Web Store, you must first contact us asking for an authorisation number.
RETURNS, EXCHANGES and REFUNDS GUIDELINES
CONDITION OF GOODS BEING RETURNED
- Returned goods must be in their original, undamaged packaging.
- Returned goods must be returned unused.
- Returned goods must be free of marks or damage.
- Returned goods must be in working order.
CONDITIONS FOR REFUNDS
- Refunds will not be accepted if you have simply changed your mind, or no longer require the item/s.
- Where goods do not perform as advertised on this site you may make a claim for refund.
- Where the goods supplied are the wrong size or colour we will exchange the goods or offer a store credit in the form of a gift voucher.
CONDITIONS FOR CUSTOMERS RETURNING AND EXCHANGING GOODS
- Goods CANNOT be returned or exchanged if the customer has simply changed their mind.
- Refunds and exchanges are permitted where the goods purchased do not perform as advertised.
- If the product is faulty refer to the “FAULTY PRODUCTS” section.
- The goods must be in perfect working order and condition.
- A copy of the original receipt must be returned with the goods.
- The goods must have been purchased within the last 30 days.
- Goods older than 1 calendar month cannot be returned or exchanged.
RETURNING FAULTY PRODUCTS AND WARRANTIES
- Faulty products are assessed by the manufacturer and will be repaired or replaced at their discretion.
- We do not have the authority to make decisions on their behalf.
- Every attempt will be made to correct the problem in the shortest possible timeframe.
NOTES ABOUT RETAINING THE ORIGINAL RECEIPT
- As the customer it is your responsibility to retain proof of purchase.
- Returns and warranties will not be accepted without proof of purchase.
- NB. When returning goods, a copy of the original receipt must supplied along with the authorisation number.
